• SupplyStream


Terms and Conditions


No minimum order

Order by internet


PT United accepts Visa, MasterCard, Discover, and American Express

Shipping and handling

All freight charges and special handling charges are the responsibility of the purchaser and will be added to your invoice.

Freight charges can be charged directly to your account by carrier's consignee billing option. UPS freight charges are calculated in real-time and are viewable at the shopping basket section after items have been added and the ship to zip code has been inputted.

Packages 1-10 lbs: (1.2 * UPS Ground Rate) + $2.00 residential shipping

Packages 11-20 lbs: (1.1 * UPS Ground Rate) + $2.00 residential shipping

Packages 21+ lbs: UPS Ground Rate + $2.00 residential shipping

UPS charges this fixed amount for residential shipments (it fluctuates between $1.50 and $2.50, so we just chose the middle ground. Even though we're charging 20% more on light packages, it comes out to something like $1 (on both the first two structures) which pays for the boxes we use as well as the other packing materials.

Some products are shipped directly from the factory or made to order. These will normally be shipped within 10-15 work days. Most products ship out from our warehouse the same day.

No returns on special orders.


You must initiate all claims with the delivering carrier. Damage to a shipping container must be reported to the carrier at time of delivery.

If damage to the merchandise is obvious at time of delivery, note damage on the delivery bill and have driver sign it (acknowledging the damage).

If damage to the merchandise is not obvious at time of delivery, call the carrier within 10 days of delivery and request an inspection. Save the merchandise and all packaging materials for the inspection.


Obtain a return authorization number from PT United customer service department.

Return authorization number must appear on each returned package.

Return the merchandise to the location given by PT United's customer service department.

Keep records covering the shipment of returned merchandise (this is for your protection in case you need to get a proof-of-delivery from the shipper).

No unauthorized return will be accepted.

No returns will be accepted after 30 days.

PT United passes our suppliers return shipping charges on to our customers. Typically this is a 25% restocking fee for returned merchandise in resalable condition. PT United, although unlikely, reserves the right, not to accept returns that are at no fault of PT United's, although we pledge providing the highest level of service if the unexpected occurs.

The customer is responsible for return shipping expenses unless the merchandises is received as a result of PT United's error.

PT United will credit your account for returned merchandise as soon as return is received and processed.

Credits for return are issued only to original purchaser. Credit will be applied to your account to future purchases. No cash refund will be issued.


Customer shall be responsible for any cost of collection

Terms are subject to change without notice


Pricing is subject to change without notice

Prices do not include freight charges


Equipment and supplies illustrated and specified in the PT United catalog are subject to modification consistent with product availability or other factors Warrantee

PT United offers a minimum 1-year warrantee on all products In cases where the manufacturer includes a warrantee card or an extended warrantee, contact the manufacturer directly for complete warrantee information.

PT United reserves the right to repair or replace warranted products in its discretion.


Only qualified professionals are allowed to purchase Ultrasound and FDA regulated Modalities. They are only to be used in a medical setting by qualified personnel. If you do not qualify or have intentions to use these devices in a manner that is not federally approved you are restricted from purchasing these products from PT United.


It is important to note that, while remote sellers are not required to collect sales taxes, the tax is still owed by the individual who made the purchase. Individuals should keep track of these purchases and pay an amount equivalent to the sales tax as a "use" tax on their state tax returns.

Partnership Privileges

Any shopper may make a purchase from PT United, although only licensed partners can collect their earnings from their account. Each Partner has their own website where patients, clients, and friends purchase goods. The Partner will collect quarterly earnings sharing in all the profit. As the number of Physical Therapist united grow, so will your margins and product lines.